Five tools, one account

Set your responsible gambling limits at Sg Casino

Play only from 18+, and know that deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion sit in every Sg Casino account.

Set a deposit limit

ALSI-187241 LicensedRegulated by Anjouan Offshore Finance Authority since 2018, audited by GLI and QUINEL

Starting out here

What should you know before you play?

This block settles the basics: who may play, which licence covers the site, and where help starts.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-187241

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

When limits worry you

Your account already has these

The usual worry is that limits are hidden or hard to find; they sit in your own profile.

A ceiling on spending

Cap what you can pay in over a set period, picked while calm rather than after a loss. Switch it on before your first spin.

A fixed stopping point

Set the point where a session stops, so a run of losses never decides your evening. Turn it on whenever you want a firm line.

Short game, whole evening

A quiet note tells you how long you have played. Enable it before you open a table, so a short game stays short.

Cooling-off periods

Step away from play for a chosen stretch without closing your account, useful when a heavy week keeps pulling you back. Set it early.

When fun has gone

Close your own access for a long stretch when play has stopped feeling like fun. Ask support to apply it in your account.

Ready to set one

A limit in four quick moves

Reading this leaves you with a limit you chose, saved and active before your next session.

Before any change

Open your profile from the top menu and check that your name, email and date of birth match your ID documents.

Where do limits live?

Look for the responsible gambling tab inside your profile, where every limit sits together rather than spread across the site.

Which limit first?

Choose deposit, loss or session limits, and pick a figure you can live with on a normal week, not a lucky one.

Is that the figure?

Confirm the change and read the summary line, then leave it untouched for a while so your play matches what you set.

Hours away, or months away

Do you only need a few days off? Choose a cooling-off period in your account when you want a pause rather than a full stop. Open the responsible gambling section, pick the length and confirm; access returns on its own when the time ends. Your account stays open and your balance stays put.

A long stop, not a short break. Self-exclusion closes your access for a long stretch and cannot be undone early, so pick it only when you want distance, not a rest. Set it in the same account area; deposits and play stop for the whole period.

Where do you go to exclude yourself? New Zealand has no national self-exclusion register, so your exclusion lives inside the casino account you hold here. Start it in the responsible gambling section. The Gambling Helpline Aotearoa can talk you through the decision afterwards.

Three places to call

Free, confidential help in New Zealand

You may think asking for help costs money or gets back to people you know, and it does neither.

Gambling Helpline Aotearoa

Ring or text this line any hour of the day and it answers free, for players and for the people living with them. A trained person listens and nothing you say goes further. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

This foundation gives free counselling, peer and cultural support through eighteen clinics across the country, and relatives can use it too. Reach them on weekdays between morning and late afternoon. pgf.nz

Safer Gambling Aotearoa

Run by Health New Zealand, this site explains what harm looks like for players and families, shares practical tips and helps you find support in your own area. safergambling.org.nz

A younger relative is watching you play

Who checks my age? Check the age gate before anything else: only players aged 18 or over can register. Photo identification, proof of address and a card image are verified before the first withdrawal.

Can one phone be locked down? Install filtering software on shared devices and switch on the app-store restrictions that stop new gambling apps being added. Doing this once covers every account on that phone or laptop.

Less blame, more listening. Start with one calm conversation and describe what you see rather than what you suspect. A relative can ring Gambling Helpline Aotearoa, which answers 24/7 and advises families as well as players.

Has a night out become a habit?

Spotting these early keeps a small problem small. Play is entertainment with a price, never income, so treat a limit set before you start or a pause as the first practical move rather than a last resort.

Read down the list and see whether any of it sounds like your week.

Chasing a loss with another deposit
Hiding your play from your partner
Spending money set aside for bills
Playing longer than you meant to
Feeling flat when you are not playing
Borrowing to keep your balance up
Telling yourself one more session will fix it

You are here now

Limits, pauses and exclusion explained

Six short answers on limits, breaks and exclusion, so you can decide without guesswork.

Can a self-exclusion here be lifted before the period ends?+

No. A self-exclusion runs for the whole period you chose and cannot be shortened or reversed partway through. That fixed length is the point: it holds firm on a day when your resolve might not. When the period expires, your access returns and you can play again.

What does a short pause change, and when can I play again?+

A pause blocks your play for the hours or days you pick, then your account reopens on its own without a request from you. Nothing is closed and your balance stays where it is. Choose a pause when you want distance for a set stretch rather than a lasting stop.

Who can help if someone in my family gambles too much?+

Ring Gambling Helpline Aotearoa on 0800 654 655, day or night, and staff there talk with relatives as well as players; free texting is available on 8006. Problem Gambling Foundation also offers free counselling across 18 clinics nationwide. Support exists for the people around a player, not only the player.

How do I shut my account for good instead of pausing it?+

Email [email protected] and ask for your account to be closed permanently, and the support team will take it from there, round the clock. Closing removes your access for good rather than for a set stretch. Consider self-exclusion first if you want a guaranteed period on record.

Does excluding myself here keep me out of other casinos?+

No. This market has no national self-exclusion register, so an exclusion set in your Sg Casino account covers Sg Casino only. Other operators neither see it nor act on it. If you want wider cover, contact each operator where you hold an account.

Can I set my limits on my phone rather than a computer?+

Yes. Open the mobile site and sign in, then head to the same account section you would use on a laptop; the limit controls sit in that one place. Whatever you set there applies to every device you sign in from. Nothing needs installing.